Just Ask Happy: What Would You Change About the Industry?

I-Connect007 Editorial Team | 07-28-2020

We asked for you to send in your questions for Happy Holden, and you took us up on it! The questions you've posed run the gamut by covering technology, the worldwide fab market, and everything in between. Enjoy.

Q: If you could change/improve one aspect of this industry, what would it be, and why?

A: TQM/continuous improvement (or Six Sigma) is a philosophy that has stuck with me since I was first exposed to it. I even taught the engineering aspects of TQM to every one of my engineers and techs; this included engineering statistics from the free NIST Engineering Statistics Handbook, as well as enhanced problem solving. Then, I would have my engineers teach TQM to their production supervisors, foremen, and leads, who would—with the help of the engineers and techs—teach it to all of the workers.

Continuous improvement is a strategy for success. And in our challenging industry characterized by innovation and change, continuous improvement and customer satisfaction are the only ways to survive and prosper.

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