ViTrox aims to be the world’s most trusted technology company in providing innovative, advanced, and cost-effective automated Machine Vision Inspection Solutions for the semiconductor and electronics packaging industries. Located in Hayward, California, ViTrox Americas Inc. is actively looking for talent to join our expanding team.

Key Responsibilities:

• Delivering excellent and creative problem-solving skills for servicing, maintaining, machine buy-off, and troubleshooting advanced vision inspection machines at customer sites. Providing remote customer support to minimize machine downtime.
• Cultivating strong customer relationships and ensuring comprehensive customer service to drive repeat orders and support business development in machine evaluation.
• Proactively understanding customer needs and feedback to drive continuous improvement in existing technologies and new product development.

Qualifications & Requirements:

• A recognized diploma/advanced diploma/degree in Science and Engineering, preferably in Electrical & Electronics/Computer Science/Computer Studies or equivalent.
• 3+ years of relevant experience in servicing automated inspection equipment (SPI, AOI, and AXI).
• Strong communication and troubleshooting skills.
• Willingness to travel extensively across the USA.
• Positive attitude and flexibility to accommodate conference calls with headquarters.
• Applicants from the USA and Canada are welcome to apply.
• Training will be provided at our headquarters in Penang, Malaysia.

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