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I-Connect007 Editor’s Choice: Five Must-Reads for the Week

April 25, 2025 | Nolan Johnson, I-Connect007

I’m highlighting a discussion on the positive potential coming from the recent changes in global trade policy—from IPC’s Government Relations team, and from TTM CEO Tom Edman. In the realm of designers and purchasers realm, there’s news from Screaming Circuits and ASC/Sunstone Circuits to share. Finally, additive manufacturing and the release of CFX 2.0 highlight just some of the news coming to the shop floor as well.

Standard of Excellence: Turning Negative Customer Feedback Into Positive Outcomes

April 23, 2025 | Anaya Vardya, Standard of Excellence

Customer complaints can be hard pills to swallow, but when handled properly, they can strengthen relationships and improve operations. Rather than viewing complaints as a threat, companies should see them as an avenue for growth and customer retention. Here, we will explore the best strategies for managing customer complaints.




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