The marketing customer loyalty and insight manager is responsible for proactive relationship building with Sunstone’s current customers. This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns, addressing issues, and educating on available products and services. A customer-orientated focus is necessary to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent communication skills, and displays good-judgment.

Essential Duties and Responsibilities (Other Duties as Assigned)

• Displays excellent communication skills including presentation, persuasion, and negotiation skills often required in working with customers and colleagues, including the ability to communicate effectively and remain calm and courteous under pressure
• Directly support the marketing department by focusing on outreach activities to create, build, maintain, and rebuild customer relationships
• Provide and report to the marketing team all valuable feedback, market intelligence, and statistics obtained by you from our customers
• Job Type: Full-time
• Salary: $16.00 to $24.00 /hour

Apply Now