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It’s Only Common Sense: Training Great Customer Service Reps

09/16/2024 | Dan Beaulieu -- Column: It's Only Common Sense
In building a successful business, you can’t ignore customer service. We all know it, but sometimes we overlook it. You could have the best most cutting-edge technology on the market, and a killer marketing plan, but if your customer service stinks, you’re in trouble. I’ve been in this industry for more years than I’d like to count, and one thing I’ve learned is that customer service isn’t just the front line, it’s the lifeline of any business. That’s why it’s only common sense to invest in training great customer service reps (CSRs).

Duality AI Contracts with NASA JPL for Phase II of DARPA RACER Program

09/13/2024 | BUSINESS WIRE
Duality AI, the company behind Falcon, a digital twin simulation platform, today announced an agreement with NASA’s Jet Propulsion Laboratory (NASA JPL) in Pasadena to continue its work on Defense Advanced Research Projects Agency’s (DARPA’s) Robotic Autonomy in Complex Environments with Resiliency program (RACER).

Rehm Thermal Systems Invests in Future Talent with New Training Program

09/06/2024 | Rehm Thermal Systems
Every autumn, thousands of school leavers in Germany start a dual vocational training programme, laying the foundations for their professional future. At Rehm Thermal Systems, a manufacturer of production equipment for the electronics industry, a new phase of life also began for eight young people on Monday, 2 September 2024.

Calling All California Employers: Harness State Funding for Workforce Training with IPC and ETP

09/05/2024 | IPC
IPC, a global industry association dedicated to its member companies' competitive excellence and financial success, announces a pivotal opportunity for California employers under the Employment Training Panel (ETP) program.

Technica USA Hosts Advanced Training Sessions with Wise s.r.l.

08/28/2024 | Technica USA
Technica USA, a solutions provider for electronics manufacturing, has recently participated in a series of technical sessions provided by worldwide leading pcb processing equipment provider WISE s.r.l. held over a two-week period in California.
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