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Figure 2: TeligentEMS can summon engineering support via an online request system which then texts an engineer.
TCC represents just one tool in the company's toolbox. A local staffing agency is used to help recruit and screen production applicants, as well. And a robust onboarding process helps ensure new employees have support as they learn new skills.
"We use Predictive Index (PI) testing in our initial screening activity. The staffing agency administers the test. We are specifically looking for people who pay attention to detail. We analyze the results and place the applicants in production work cells we think are best suited to their skills. We reassign if further analysis finds they are better suited for tasks in a different work cell because we want to give every associate the best opportunity to succeed. Entry-level production associates typically start as temporary hires through the staffing agency. We hire them as full-time employees once they and we are both sure it is a good fit," said Constance McFatter, TeligentEMS' human resources manager.
The company's onboarding process includes basic training in OSHA-required practices such as handling lead solder safely, workplace safety training, ITAR and ESD protection. New employees work on a buddy system with an employee mentor who has been trained to appropriately coach new employees.
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