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Gartner Identifies the Human Touch as the Strongest Element in AI
November 6, 2018 | Gartner, Inc.Estimated reading time: 4 minutes
CIOs are likely to be the leader or instigator of AI initiatives in their organization. While machine learning focuses on creating new algorithms and improving the accuracy of “learners”, the machine teaching discipline focuses on the efficacy of “teachers.”
The role of teacher is to transfer knowledge to the learning machine, so that it can generate a useful model that can approximate a concept. Machine learning models and AI applications derive intelligence from the available data in ways that people direct them to do. “These technologies learn from teachers, so it is essential to choose your teachers well,” said Ms. Sicular. “While some may think AI is hard for people, we can also ask ourselves ‘Are people easy for AI?’”
“As a CIO, you will shape the future of work by how you invest in technology and people,” said Ms. Poitevin. “Today, the majority of the CIOs we speak to find themselves amid a proliferation of “bots” (physical robots and software virtual assistants). Adoption of bots in the workplace is rising as workers become increasingly comfortable working with machines and grow more supportive of them.”
CIOs believe bots will be integral to our daily lives, wherever we would ‘rather have a bot do it. “By 2020, AI technologies will pervade almost every new software product and service,” said Ms. Poitevin. “Well-designed robots and virtual assistants will be embraced and seen as helping employees focus on their best work by relieving them of a mountain of mundane work.”
About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world’s most important gathering of CIOs and senior IT leaders, uniting a global community of CIOs with the tools and strategies to help them lead the next generation of IT and achieve business outcomes. More than 20,000 CIOs, senior business and IT leaders worldwide will gather for the insights they need to ensure that their IT initiatives are key contributors to, and drivers of, their enterprise’s success.
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