It’s Only Common Sense: Selling to Today's Generation of Buyers
Dan’s Biz Bookshelf: ‘Believe in Better'
The Big Picture: Our Big ‘Why’ in the Age of AI
The May 2023 Issue of PCB007 Magazine Is Now Available
May 15, 2023 | I-Connect007 Editorial TeamEstimated reading time: Less than a minute
Companies can deliver stunning ads and effective marketing plans that create strong emotional reactions. But your personal experience creates a long-lasting impression. It comes down to customer service.
We all have customer service stories on both sides of the equation, haven’t we? In Nolan Johnson’s column this month, he tells the tale of an amazing customer service experience that involves, against all odds, being reunited with his passport in Shanghai, China. Unfortunately, it always seems our bad experiences often outweigh the good.
It’s easy to think we’ve got customer service mastered, but do we really? Customer service is equal parts science, art, and inspiration. We can engineer it, define it in policy, but in the end, it’s our attitude, our empathy, that makes all the difference. In this issue of PCB007 Magazine, we bring you a wide range of stories that show customer service for what it is: an achievable goal.
Subscribe here for delivery in your e-mailbox.
Share on:
Suggested Items
TT Electronics Achieves ISO 13485 Medical Certification at Mexicali EMS Facility
06/27/2025 | TT ElectronicsThis milestone underscores TT Electronics’ commitment to delivering high-quality, compliant, and reliable manufacturing solutions to its global customers in healthcare and life sciences.
Dan’s Biz Bookshelf: ‘Believe in Better'
06/26/2025 | Dan Beaulieu -- Column: Dan's Biz BookshelfIf you’re looking for a book that inspires and challenges you to rethink the fundamental principles that drive success, Damon Stafford’s "Believe in Better: The Evolution of Core Principles That Pioneered an Industry" is a must-read. It presents the values and strategies that have propelled groundbreaking companies to the forefront of innovation, leadership, and sustainability.
Standard of Excellence: Delivering Excellence—A Daily Goal
06/25/2025 | Anaya Vardya -- Column: Standard of ExcellenceDelivering excellence consistently across all touchpoints is essential for organizations aiming to build trust, foster customer loyalty, and maintain their brand reputation. This requires a strategic approach encompassing uniform messaging, standardized service protocols, employee training, performance monitoring, and seamless integration across platforms.
CEE PCB Appoints KT Technical Solutions as North American Sales Representative
06/23/2025 | CEE PCBStrategic Partnership Expands CEE PCB’s Reach into the North American Market with a Focus on Customer-Centric Service and High-Quality Manufacturing
Benchmark Strengthens Presence in Jalisco with Grand Opening of Advanced Manufacturing Facility in Guadalajara
06/21/2025 | BUSINESS WIREBenchmark Electronics, Inc., a global provider of engineering, design, and manufacturing services, celebrated the grand opening of its brand-new manufacturing facility in Guadalajara, Mexico.