There are so many exciting dynamics in motion right now in our industry. Recently a prominent industry CEO commented, “Our current market is the most dynamic we’ve seen since the 1970s.” He’s got a point. If returning to continuous improvement practices to increase the operational efficiencies inside your company wasn’t enough motivation, staying competitive in a thriving and changing industry certainly ought to tip the scales toward continuous improvement. In other words, continuous improvement never goes out of style. And it starts with leadership.
In this issue of PCB007 Magazine, we explore how TQM specifically has entered the DNA of continuous improvement disciplines, and the role leadership plays in transformation. If you've ever competed against a TQM company, you understand their winning advantage.
So, how do you start on the journey to modern TQM implementation? A good place to start is with the following interview that we conducted with Chris Chapman, a student of W. Edwards Deming's teachings since 2007: "Data, Analysis, and TQM."
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