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Standard of Excellence: Anticipating Customer Needs Early and Often

03/26/2025 | Anaya Vardya -- Column: Standard of Excellence
Successful companies don’t simply respond to customer needs, they anticipate them. The heart of excellent customer service lies in being proactive, where businesses foresee challenges, provide solutions, and create opportunities before customers know they need them. Here are seven ways to anticipate customer needs and implement them to ensure successful outcomes.

Scanfil Is Preparing for a Changing Trading Environment

03/19/2025 | Scanfil
As the potential for new tariffs continues to evolve, Scanfil is committed to ensuring that its global manufacturing network is prepared to offer support should the need arise for a shift of manufacturing locations, whether domestically or internationally.

Siemens Extends Veloce with Innexis Shift-Left Software

11/07/2024 | Siemens
Siemens Digital Industries Software announced the Innexis product suite, a complement to its industry leading Veloce™ hardware-assisted verification and validation system.

DELO Introduces UV-approach for Fan-out Wafer-level Packaging

10/25/2024 | DELO
DELO has developed a new approach for fan-out wafer-level packaging (FOWLP). Its feasibility study shows: With the use of UV-curable molding materials instead of heat curing ones, warpage and die shift can be reduced significantly. Additionally, this leads to improvements in curing time and minimizes the energy consumption.

Why a Culture of Thriving Matters

08/30/2024 | Audrey McGuckin, The McGuckin Group
On every call with senior leaders, I hear the same thing: Their organizations are facing the cumulative fatigue of constant disruptions. Crises from the pandemic to the war in Ukraine to supply-chain issues—coupled with pressures from return to work and constant transformation efforts—have led to widespread burnout. In The Devil Never Sleeps, author Juliette Kayyem argues that the world we now live in will always have some level of disruption, making conditions tough for organizations and individuals.
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