Conexiom Launches AI-Powered Ideal Order Platform to Revolutionize Sales Order Automation

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Conexiom, the leader in Sales Order Automation, today announced the availability of the Conexiom Ideal Order Platform, the first AI platform designed to help manufacturers and distributors achieve the ideal balance of customer satisfaction and profitability for every sales order. Data science and AI-fueled automation proactively prevent issues that lead to product returns, cash collection delays, pricing mismatches, late deliveries, and other service level or compliance problems—all when it matters most—right before a new sales order is accepted.

Growth is a top priority and yet 85% of B2B customers are likely to churn or spend less with their supplier after three or more order fulfillment misses in a year.  The problem starts with the initial purchase order, 74% of which contain issues like wrong part numbers or prices, according to a Conexiom analysis of over 20 million orders.  Relying on people to catch and correct these errors is not effective or sustainable.

"Our benchmark data points out an enormous need for automation and accuracy at the point of sales order acceptance, which often suffers from manual processes, data errors, and high cost-to-serve. Many organizations believe "no-touch" order processing is a myth," says Bryan DeGraw, Global Customer-to-Cash Advisory Practice Leader at The Hackett Group. "Conexiom's Ideal Order Platform addresses these issues head-on, helping manufacturers and distributors optimize order performance and profitability while maintaining top-tier customer satisfaction."

Introducing the Conexiom Ideal Order Platform

Manufacturers and distributors can now ship more accurate and profitable orders with the Conexiom Ideal Order Platform. Purpose-built AI, trained on over 1-billion proprietary PO lines, automates manual processing, corrects errors, and uncovers actionable insights to fix the root-causes of performance misses. By automatically resolving fulfillment and margin issues before accepting orders, businesses can cut errors by 50%, late deliveries by 30%, and double their team's time spent on growing revenue.

"At Conexiom, we are raising the bar in sales order automation by leveraging our deep expertise and experience to solve the industry's toughest challenges. Our new Ideal Order Platform is designed for manufacturers and distributors to better serve all of their customer segments, regardless of size, preferred order channel, or geographic location, ensuring that every sales order is processed accurately and profitably," John McNeill, CEO of Conexiom, stated, "Unlike legacy workflow assistance tools, Conexiom goes beyond mere data entry automation to deliver on key performance indicators such as order accuracy, cost to serve, and on-time-in-full fulfillment. We are committed to helping our customers achieve the highest levels of efficiency and customer satisfaction fueled growth through one smart, consolidated platform."

New Innovations Deliver Order Accuracy and Touchless Autopilot Automation

With a focus on helping customer service and account management teams through touchless sales order automation and AI-powered order error detection, correction, root-cause identification, and action-oriented insights, the Conexiom Ideal Order Platform now delivers:

• Sales Order Automation: Convert orders into fast, accurate digital transactions. Self-learning AI automates order processing from any format (email, PDF, spreadsheet, EDI 850, image, or text), delivering touchless digital orders into your ERP—with no changes to how customers buy.
• Ideal Order Acceptance: Get orders right the first time. AI anomaly detection and over 75 validation checks catch and automatically fix issues at order acceptance, preventing costly errors before fulfillment.
• Total Order Performance: Eliminate friction in your order process. Find and fix root causes of delays, errors, and inefficiencies with AI-driven insights and industry benchmarking for continuous improvement across customers, product lines, business units, and staff.
• Enterprise Grade Reliability: Built for scale, security, and reliability. With 99.5% uptime, SOC 2 compliance, and proprietary machine learning (ML) models ensuring no-hallucination accuracy and data privacy, Conexiom powers global manufacturers and 16 of the top 20 industrial distributors to process and ship more ideal orders.

Unlike general-purpose robotic process automation (RPA) or intelligent document processing (IDP) approaches that only provide modest productivity gains, Conexiom's self-learning AI delivers immediate value—achieving over 85% touchless autopilot processing. Purpose-built for order automation, it helps companies ship more ideal orders that are both on-time-in-full (OTIF) and profitable.