Punching Out: How to Stay Focused in Business and M&A
It’s Only Common Sense: Just Imagine…
Marcy’s Musings: Old School vs. New School—When Does It Matter?
Nable: Every day is exciting. All we know is also what’s been publicly announced. As far as technical people like us are concerned, before or after the announcements, it doesn't change our daily responsibilities. We still work on solving technical problems. We try to come up with innovative solutions for our customers.
Goldman: It doesn't change what you're doing. You might just have a broader audience later on. As researchers, do you get out in the field much to work with customers?
Nable: Not so much. On occasion, if needed, we do go out in the field to provide support.
Santos: It's mostly the process specialists that go into the field. Once in a while, if the formulator needs to be in the field, then we may be called upon.
Goldman: Now, when your new processes first go to a customer, will you go with them for the very first tests and all that?
Santos: If necessary, we do provide support. The process specialist takes over when the product goes to the field. Bringing a product to the field is a long process. It starts with the researcher working on the formulation. If the formula is ready for scale up, let’s say from a liter beaker to a 50-liter tank, the process specialist then becomes heavily involved. When we scale up at our Waterbury site, both researcher and process specialist work together. We assess the performance and resolve issues we encounter until we meet all the requirements. When the product is brought to the field, the process specialist already has an idea and background of the requirements, performance, etc.
Goldman: Thanks so much for your time, and best of luck with both of your projects going forward.
Nable: Thank you.
Page 4 of 4
