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The Right Approach: Increase Profits by Minimizing Inspection
“We strive to decide our own fate. We act with self-reliance, trusting in our own abilities. We accept responsibility for our conduct and for maintaining and improving the skills that enable us to produce added value.” –Excerpt from Toyota Motor Corporation’s internal document, “The Toyota Way.”
Wrong-Headed Thinking The opening quote captures the values and ideals of Taiichi Ohno, one of the inventors of the Toyota Way tasked with transforming Toyota into the world-class manufacturing enterprise that it is today. Some of my columns may sound like a broken record to my readers regarding best practices/Lean as a “be-all, end-all” to every problem a company can have. It may surprise you that I strongly disagree with that; Lean certainly has limitations and does not play particularly well in high-mix, low-volume (HMLV) operations like PCB manufacturing. That being said, what I do believe is that there are very few problems that cannot be helped with a thoughtful, selective application of best practice tools appropriate to the situation.
Unfortunately, one of the first reactions to a process problem with many companies, especially in a very complicated operation like PCB manufacturing, is to throw more inspectors at it. This knee-jerk reaction has a triple impact on profits:
1. Inspection by definition is a non-value-add reactive process.
2. Inspection doesn’t address the root cause of the issue and assures it will resurface at some point.
3. Inspection is not effective.
More Columns from The Right Approach
The Right Approach: Get Ready for ISO 9001 Version 6The Right Approach: ‘Twas the Night Before Christmas (Harley-style)
The Right Approach: I Hear the Train A Comin'
The Right Approach: Culture Change is Key to a QMS
The Right Approach: Leadership 101—Be a Heretic, Not a Sheep
The Right Approach: Leadership 101—The Law of Legacy
The Right Approach: Leadership 101: The Law of Explosive Growth
The Right Approach: Leadership 101—The Law of Timing