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Current IssueSales: From Pitch to PO
From the first cold call to finally receiving that first purchase order, the July PCB007 Magazine breaks down some critical parts of the sales stack. To up your sales game, read on!
The Hole Truth: Via Integrity in an HDI World
From the drilled hole to registration across multiple sequential lamination cycles, to the quality of your copper plating, via reliability in an HDI world is becoming an ever-greater challenge. This month we look at “The Hole Truth,” from creating the “perfect” via to how you can assure via quality and reliability, the first time, every time.
In Pursuit of Perfection: Defect Reduction
For bare PCB board fabrication, defect reduction is a critical aspect of a company's bottom line profitability. In this issue, we examine how imaging, etching, and plating processes can provide information and insight into reducing defects and increasing yields.
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Tramonto Circuits Achieves 98.84% Overall On Time Delivery in 2018
January 3, 2019 | Tramonto CircuitsEstimated reading time: Less than a minute
Tramonto Circuits is proud to announce that overall On Time Delivery (OTD) in 2018 increased to 98.84%. This key performance indicator confirms Tramonto Circuits’ commitment to improvement and customer requirements.
Motivated by a company poll that showed customer’s top two requirements for their printed circuit board suppliers were “quality” and “on time delivery” Tramonto Circuits set aggressive goals and included them as Key Performance Indicators (KPI) again for 2018. The goal set for OTD was 95% overall and the goal for RMA requests was twelve or less.
The overall OTD improved to 98.84% for 2018 from 94.96% in 2017 and a total of 12 RMA’s were recorded This improvement included an 11.7% increase in part numbers shipped. These numbers, although lofty, show the commitment the company has made to its customers. “We have improved our OTD by nearly four percentage points this year,” said John Talbot, president. “We have mightily surpassed our goal of 95% for 2018 and now strive to keep our OTD for 2019 over 98%. Our staff is proud of the accomplishment and look forward to more improvement in 2019.”
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Insulectro Facilitates Fabricator Access to EMC Mass Lam Capabilities
07/30/2025 | InsulectroInsulectro, the largest distributor of materials used in the manufacturing of printed circuit boards and printed electronics, announces a new service - a system to help our customers to access EMC's well established mass lam offerings. Long a leader in mass lam manufacturing, EMC is the exclusive supplier in Insulectro's laminate and pre preg portfolio.
PARMI USA Expands Mexico Presence with the Addition of Omar Lopez as Sales Manager for Northern Region
07/29/2025 | PARMI USAPARMI USA, INC., a leader in advanced 3D inspection systems, is pleased to announce the hiring of Omar Lopez as Sales Manager for Northern Mexico.
Standard of Excellence: Training Your Team to Excel in Customer Service
07/30/2025 | Anaya Vardya -- Column: Standard of ExcellencePeople often consider technical capability and delivery speed as the gold standards in manufacturing, but customer service is a powerful differentiator. Advanced technologies and rigorous certifications may open doors, but the way a company treats its customers determines whether those doors stay open. It’s essential to train teams to deliver exceptional customer service, from top-level leadership to every point of customer interaction.
It’s Only Common Sense: How to Win Back Lost Customers
07/28/2025 | Dan Beaulieu -- Column: It's Only Common SenseLosing customers is inevitable. However, while it’s tempting to focus solely on acquiring new customers, it’s significantly valuable to regain lost customers. I call it bringing home the orphans, and it requires understanding their needs, addressing their concerns, and reestablishing trust.
From Factory Floor to ‘The Component Store’
07/25/2025 | Marcy LaRont, I-Connect007Daniel Beauvois began his career in PCB manufacturing 15 years ago with zero industry experience—just a willingness to learn. Daniel immersed himself in every step of circuit board production, from hanging out on the factory floor to giving plant tours. Now, as founder of The Component Store, he’s an independent sales rep known for integrity, persistence, and deep technical knowledge. In this interview, Daniel reflects on his journey, the realities of being an outside rep, and what it takes to earn—and keep—a customer’s trust in an ever-evolving electronics industry.