Dan’s Biz Bookshelf: ‘Costovation: Innovation That Gives Your Customers Exactly What They Want—And Nothing More’
The Right Approach: ‘Twas the Night Before Christmas (Harley-style)
It’s Only Common Sense: Dear Santa, Here’s My Sales Wish List
Tramonto Circuits Achieves 98.84% Overall On Time Delivery in 2018
January 3, 2019 | Tramonto CircuitsEstimated reading time: Less than a minute
Tramonto Circuits is proud to announce that overall On Time Delivery (OTD) in 2018 increased to 98.84%. This key performance indicator confirms Tramonto Circuits’ commitment to improvement and customer requirements.
Motivated by a company poll that showed customer’s top two requirements for their printed circuit board suppliers were “quality” and “on time delivery” Tramonto Circuits set aggressive goals and included them as Key Performance Indicators (KPI) again for 2018. The goal set for OTD was 95% overall and the goal for RMA requests was twelve or less.
The overall OTD improved to 98.84% for 2018 from 94.96% in 2017 and a total of 12 RMA’s were recorded This improvement included an 11.7% increase in part numbers shipped. These numbers, although lofty, show the commitment the company has made to its customers. “We have improved our OTD by nearly four percentage points this year,” said John Talbot, president. “We have mightily surpassed our goal of 95% for 2018 and now strive to keep our OTD for 2019 over 98%. Our staff is proud of the accomplishment and look forward to more improvement in 2019.”
Share on:
Suggested Items
Dan’s Biz Bookshelf: ‘Costovation: Innovation That Gives Your Customers Exactly What They Want—And Nothing More’
12/25/2024 | Dan Beaulieu -- Column: Dan's Biz Bookshelf"Costovation" by Stephen Wunker and Jennifer Luo Law delivers a refreshing perspective on innovation by focusing on "just enough" innovation—creating products and services that serve the customer's needs without unnecessary features or costs. This book is a revelation for business leaders seeking effective strategies when flashy, expensive innovations often dominate the market. The authors share how companies can thrive by delivering targeted, cost-effective innovation by offering customers precisely what they need.
Flex Factory Recognized for Manufacturing Excellence and Continuous Improvement by the Association for Manufacturing Excellence
12/19/2024 | FlexFlex announced that its Zhuhai, China site, specializing in advanced assembly, tool design and manufacturing, and metal and plastics capabilities for Lifestyle and Data Center customers, received an Excellence Award from the Association for Manufacturing Excellence (AME) for demonstrating world-class continuous improvement and results. This is the third consecutive year a Flex facility received an AME Excellence Award.
Season Group Acquires Pycom
12/18/2024 | Season GroupSeason Group – an international electronics design and manufacturing services provider headquartered in Hong Kong with sites in China, Malaysia, Mexico, and the U.K. – is pleased to announce its acquisition of all assets of Pycom Ltd, a full stack Internet of Things (IoT) company that provides a fully integrated IoT platform to build scalable connected solutions. Pycom Ltd went into administration in the UK on 16 September 2022.
ALL Circuits, DBG Technology Strategic Alliance Delivers Optimal Global Footprint
12/17/2024 | ALL CircuitsWith DBG Technology, the 16th largest EMS globally, poised to acquire ALL Circuits, the largest EMS in France, they will create a global footprint that truly reflects the needs of OEMs in a geopolitically challenged world.
Altus Group Strengthens Support Capabilities with Return of Experienced Service Professional
12/17/2024 | Altus GroupAltus Group, a leading distributor of capital equipment in the UK and Ireland, has announced the return of Gareth Cuthbert as Application and Service Engineer to its team, reinforcing the company's commitment to supporting excellence and customer service.