How to Make a Bad First Impression with an EMS Provider

Estimated reading time: 5 minutes

And you could argue that if there is no communication or questions during the first few days, has the EMS provider really understood what you are looking for? Perhaps they didn’t want to pester you so have made some educated guesses in their proposal which they will then try and resolve with you once an order is placed? What would you prefer – questions upfront or after you've placed your order?

And the best way to make a bad first impression with an EMS provider? Send them an e-mail inquiry and when they try and make contact with you ignore them altogether. Even if you’ve decided that they are no longer the right solution, your situation has changed, or you find your perfect partner early on, letting them know takes very little time and allows the EMS provider to redeploy their quote resource elsewhere.

As I mentioned before, all of the examples used in this blog are "real life" ones, and as you will have seen, a number of the issues come down to effective communication. Hopefully, these points have re-emphasized the fact that regular dialogue between the OEM and EMS provider needs to take place throughout the relationship and particularly during the very early stages, in order to ensure the most successful collaboration between the two.

This article originally appeared on the JJS Manufacturing blog, which can be found here.

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