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IPC Welcomes New Senior Director of Member Success
April 9, 2019 | IPCEstimated reading time: 1 minute
IPC−Association Connecting Electronics Industries announces the addition of Clay Ervine as senior director of member success to its staff at IPC headquarters in Bannockburn (Chicago), Illinois.
As IPC’s senior director of member success, Ervine is responsible for managing the IPC member experience and customer support team as well as growing IPC’s membership globally. Essential functions of his role include planning, reporting, membership sales, customer service, member/customer data integrity, membership administration, recruiting, selection and training member success team talent.
A seasoned leader with more than 20 years of experience in customer service, operational improvement, change management and account development for a variety of organizations, Ervine was most recently the director of customer operations at Akorn Pharmaceuticals, Inc. where he was responsible for leading the customer service and inside sales departments.
“Clay has a long track record of improving the customer service experience, establishing a ‘voice of the customer’ culture and building successful teams, mentoring future leaders, and retaining key talent by creating positive work environments and career path options,” said Brian Knier, IPC vice president of member success and chief marketing officer. “IPC staff looks forward to working with Clay as we continue to enhance our customer support experience and provide exceptional membership value. We are thrilled to welcome Clay to the IPC team.”
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I-Connect007 Editor’s Choice: Five Must-Reads for the Week
06/20/2025 | Andy Shaughnessy, I-Connect007It’s been a busy week in this industry, and we have news and articles from the PCB design, fabrication and assembly communities. Some of this news is out of this world. We may be losing the high ground—the really high ground. Columnist Jesse Vaughan explains how the U.S. seems to be falling behind in space, and how this could affect our ability to defend ourselves in the future. We have an update on the U.S.-China tariff talks, which seem to be moving forward, though sometimes at a snail’s pace.