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Standard of Excellence: Anticipating Customer Needs Early and Often

03/26/2025 | Anaya Vardya -- Column: Standard of Excellence
Successful companies don’t simply respond to customer needs, they anticipate them. The heart of excellent customer service lies in being proactive, where businesses foresee challenges, provide solutions, and create opportunities before customers know they need them. Here are seven ways to anticipate customer needs and implement them to ensure successful outcomes.

Datest to Highlight Flying Probe Programming and X-ray Testing Services at Upcoming SMTA Texas Expos

03/25/2025 | Datest
Datest, a leading provider of integrated PCBA testing, imaging, inspection, and failure analysis services for the electronics industry, is excited to announce it will exhibit in the upcoming SMTA Dallas Expo on Tuesday, April 1st, and the SMTA Houston Expo on Thursday, April 3rd, 2025. 

Datest Expands Reach in Florida with Whitlock Associates Partnership

01/23/2025 | Datest
Datest, a trusted leader in advanced testing, engineering, inspection, and failure analysis services, is excited to announce the addition of Whitlock Associates to its network of sales representatives.

DARPA Taps RTX to Strengthen Cyber Resiliency

11/11/2024 | RTX
RTX's BBN Technologies was awarded a contract to support DARPA's Compartmentalization and Privilege Management, or CPM, program. The CPM program aims to enhance cyber resilience by automatically subdividing software systems into smaller, secure compartments, preventing initial breaches from escalating into successful cyberattacks while maintaining system efficiency.

The Quest for Perfect Products

11/11/2024 | Marcy LaRont, I-Connect007
Anna-Katrina Shedletsky is a former Apple engineer who formed her own company, Instrumental, to address what she felt were frustrating and costly engineering problems and inefficiencies at Apple. She’s passionate about her quest to build perfect products faster than ever before. In this interview, Anna shares her journey from creating innovative products like the Apple Watch to addressing the complexities of failure analysis in manufacturing. She also discusses an upcoming educational webinar she is hosting with Valentina Ratner, CEO of AllSpice.io, for engineering leaders in the manufacturing space. They look forward to providing “real talk” and value to their engineering colleagues.
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