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Global Citizenship: The Global Push for Digital Inclusion

07/16/2025 | Tom Yang -- Column: Global Citizenship
It can be too easy to take the technology at our fingertips for granted: high-speed internet, cloud-based collaboration, and instant video calls across continents. Yet, for billions of people, access to these digital tools is a distant dream. As a global community, we must ensure that technology is available to all. Here is how technology is bridging physical, economic, and educational gaps in underserved regions and profoundly reshaping lives.

It’s Only Common Sense: Customer Service Is Sales in Disguise

07/14/2025 | Dan Beaulieu -- Column: It's Only Common Sense
Customer service is one of the most powerful sales tools a business can deploy. Every interaction—whether they're calling to ask a question, complain, or inquire about your hours—is an opportunity to build your brand, create loyalty, and drive sales. 

SMT007 Magazine July—What’s Your Competitive Sweet Spot?

07/01/2025 | I-Connect007 Editorial Team
Are you in a niche that’s growing or shrinking? Is it time to reassess and refocus? We spotlight companies thriving by redefining or reinforcing their niche—what are their insights? In the July 2025 issue of SMT007 Magazine, we spotlight companies thriving by redefining or reinforcing their niche and offer insights to help you evaluate your own.

Standard of Excellence: Delivering Excellence—A Daily Goal

06/25/2025 | Anaya Vardya -- Column: Standard of Excellence
Delivering excellence consistently across all touchpoints is essential for organizations aiming to build trust, foster customer loyalty, and maintain their brand reputation. This requires a strategic approach encompassing uniform messaging, standardized service protocols, employee training, performance monitoring, and seamless integration across platforms.

Specialty Coating Systems (SCS) Relocates to New Custom-Built Site in Switzerland

06/19/2025 | Specialty Coating Systems (SCS)
Specialty Coating Systems (SCS) is pleased to announce the relocation of its Switzerland operations to a new custom-built facility. The approximately 2,200 square-meter coating operation, which is located at Rue du Collège 43, 2300 La Chaux-de-Fonds, is ISO 9001:2015 certified and specifically designed to optimize quality and provide excellent service for customers across the medical device, electronics, aerospace and automotive markets.
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