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Technica USA is proud to announce that Peter Chen has joined the company as Director of Service.
Jason Perry, President of Technica USA, stated, “As part of our ongoing growth and commitment to operational and service excellence, I’m very pleased to welcome Peter to our team. Peter has more than 25 years of experience managing technical support and field service team in the hardware and software industry. He brings an impressive track record of success in leading and scaling technical support, field service, and customer success functions at global technology organizations.”
Prior to joining Technica, Peter held senior leadership roles at Siemens, Schneider Electric, SEB Professional, Work Wave where he built and managed large-scale service organizations, implemented performance KPIs, and developed strategies that enhanced customer experience and operational efficiency and introduced innovative support processes and technologies, and mentored teams to achieve and exceed service performance goals.
Perry added, “The Director of Service is a new role at Technica and underscores our commitment to transforming our service operations into a world-class organization that delivers even greater value to our customers and supply partners. Peter will lead the creation and implementation of Technica’s service structure and strategy across our product lines, working closely with our talented service team to enhance customer satisfaction, improve responsiveness, and strengthen our long-term support model.”
As a subsidiary of EMC-Taiwan, Technica USA continues to expand its footprint, product portfolio, and market presence, positioning itself for continued growth and success in both existing and emerging markets.
