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It’s Only Common Sense: Training Great Customer Service Reps

09/16/2024 | Dan Beaulieu -- Column: It's Only Common Sense
In building a successful business, you can’t ignore customer service. We all know it, but sometimes we overlook it. You could have the best most cutting-edge technology on the market, and a killer marketing plan, but if your customer service stinks, you’re in trouble. I’ve been in this industry for more years than I’d like to count, and one thing I’ve learned is that customer service isn’t just the front line, it’s the lifeline of any business. That’s why it’s only common sense to invest in training great customer service reps (CSRs).

Flex Releases its 2024 Sustainability Report

09/13/2024 | Flex
Flex published its 2024 sustainability report, highlighting the company's global sustainability performance and progress from calendar year 2023.

Benchmark Celebrates Grand Opening of New, State-of-the-Art Facility in Penang, Malaysia

09/12/2024 | Benchmark Electronics Inc.
Benchmark Electronics, Inc., a global provider of engineering, design, and manufacturing services, celebrated the grand opening of a new facility in Penang, Malaysia.

Danish-founded Defense Group Aims for More Responsibility Within Defense Supply Chain

09/09/2024 | CONFIDEE
Under the slogan "Together We Are Stronger," the AS9100 Nordic Consortium unites a powerful network of committed Danish companies, along with one Norwegian partner. This collaboration strives to elevate the defense and aerospace industries through a shared focus on traceability and quality management.

Automation Innovations and Better Process Control

09/06/2024 | Barry Matties, I-Connect007
Mark Skaer specializes in automation at Omron. In this interview, he sheds light on the challenges and solutions integrating sophisticated automation technologies in various manufacturing settings by emphasizing the importance of understanding customer needs to tailor effective solutions. With a rich background in electrical engineering, Mark plays a pivotal role in showcasing Omron’s state-of-the-art automation capabilities through trade shows and technical demonstrations.
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