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Valor Premiers Customer Support Portal
September 4, 2009 |Estimated reading time: Less than a minute
RANCHO SANTA MARGARITA, CA Valor Computerized Systems Inc. launched a dedicated "Customer Support Portal," designed to provide customers with an advanced level of assistance, allowing them to log new support cases, and check and updated existing support cases. The portal is also designed to let customers search the Valor knowledge base for solutions and communicate via forums.
The Valor Customer Support Portal and its new infrastructure unify support for all product platforms into one Web interface, allowing customers to submit issues, receive updates on submitted issues, look up solutions in a knowledge base, and find peer-based solutions through discussion forums.
"Valor has analyzed and optimized our infrastructure and internal processes to ensure improved response times, and more visibility and transparency," said Jay Gorajia, Valor's corporate vice president, Customer Support & Professional Services.
To access the Customer Support Portal, visit www.valor.com and click the "Support" tab, choosing "Customer Portal."