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Dynatech Technology Names Groves Technical Services Manager
August 25, 2004 |Estimated reading time: 1 minute
Horsham, Pa. — Dynatech Technology Inc. has named Larry Groves as technical services manager.
He will be responsible for enhancing the proactive customer service and sales support programs the company says it needs to effectively manage the strong current and projected sales to small to medium EMS and OEM shops.
Groves is putting a strong emphasis on implementing a front-end process to equip and set up machines to meet a customer's foreseeable uses for new machines, hoping to eliminate a majority of service issues and support calls by working with the customer at the start of the sales process.
The Samsung Techwin line from Dynatech Technology includes the newly introduced CP60 neo compact high-speed chipshooter, CP45FV neo full vision assembly system and a variety of entry-level placement systems, plus machine control software that can tie into line manufacturing and enterprise information systems. As the North American distributor, Dynatech Technology also provides 24/7 service with a guaranteed 30-minute callback time, continuing a tradition begun by Dynatech International, its parent company, 25 years ago in military and commercial aerospace servicing.
Dynatech Technology was formed by Dynatech International as the exclusive North American distributor for the sales and service of Samsung Techwin SMT equipment. For more information, visit www.dynatechsmt.com.