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Matrix Electronics Expands Operations in Europe

12/22/2025 | Matrix Electronics
Matrix Electronics is pleased to announce they are executing on plans to establish a Distribution Centre in Reiskirchen, Germany. This new facility will have Matrix’s  Engineering Team will begin installing automated equipment with a fully operational date of April 1st, 2026.

What’s Driving the Market in Inspection Equipment

12/22/2025 | Nolan Johnson, SMT007 Magazine
At SMTAI 2025, we polled several automated inspection experts to learn more about their market and emerging customer needs. Among others, we spoke with Nick Fieldhouse, OEI product manager for automated inspection systems, Omron, and Allen Phung, head of sales, America, Koh Young America. We asked them about the current market drivers for automated inspection, including AOI, SPI, and AXI, and sought more details about trends in inspection using artificial intelligence and machine learning.

Standard of Excellence: The Role of Continuous Education in Enhancing Customer Experience

12/23/2025 | Anaya Vardya -- Column: Standard of Excellence
When it comes to customer expectations,  responsiveness, technical fluency, and consulting are no longer differentiators; they’re prerequisites. Standing still is falling behind. That’s why at the heart of meaningful improvement in customer experience is continuous education. Don’t just know your craft, grow with it. Continuous learning is about everyday habits, cultural mindsets, and a commitment to learning as service.

It’s Only Common Sense: Are Your Favorite Customers Holding You Back?

12/22/2025 | Dan Beaulieu -- Column: It's Only Common Sense
Some of your best customers are your worst problems. You know the ones I’m talking about, those who have been with you forever, supported you from the beginning, know how you work, and, if you’re honest, treat you like an employee instead of a partner. They call you at all hours, squeeze every nickel, demand miracles, and then act like you owe them for the privilege of their business.

Your 2026 Business Playbook: Step 10: Build a Culture That Makes Customers Want to Stay

12/23/2025 | Dan Beaulieu, D.B. Management Group
In the final step of the 2026 Business Playbook, I’m talking about culture. I know that customers don’t leave shops over technology. They leave because communication breaks down, trust erodes, promises get missed, problems get hidden, calls go unanswered, updates don’t come, employees don’t care, accountability is weak, and leadership looks away.
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