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Certifications have historically been seen as a cost of doing business, but how do we turn them into a positive ROI and a value to both customer and vendor?
The Butterfly Effect
The basis of chaos theory is a key concept known as the “butterfly effect.” It’s the idea that a small event in one place creates a cascading set of events elsewhere. So, how is the EMS landscape changing? We’re tracking the concerns and dynamics of this landscape, and there’s a lot to learn.
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In this issue, we examine the profound effect artificial intelligence and machine learning are having on manufacturing and business processes. We follow technology, innovation, and money as automation becomes the new key indicator of growth in our industry.
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GPV Customer Experience Summit 2024
February 26, 2024 | GPVEstimated reading time: Less than a minute
![](https://iconnect007.com/application/files/3517/0895/5740/GPV_thumb.jpg)
On 22-23 February 2024, Sales and Account Management together with important expert areas met in Munich, Germany, to get input, exchange ideas and discuss how to ensure excellent customer experience throughout the entire customer journey.
“The aim of this summit is to create a good dialogue between Sales and Account Management on how we can serve our customers even better in the future. As the second largest European EMS, rules of play have changed, and we need to stay sharp always. It is essential that we consistently meet our customers’ demands and exceed their expectations. With the summit, we hope to strengthen the foundation for strong partnerships with our customers and ensure the best range of service offerings,” says Thomas Kaiser, CBO for Market and Procurement at GPV.
Along with Thomas Kaiser, the Executive Leadership Team was fully represented at the summit by CEO Bo Lybaek, CFO Henrik Tornbjerg and COO Martin Kjærbo.
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