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Production Software Integration
EMS companies need advanced software systems to thrive and compete. But these systems require significant effort to integrate and deploy. What is the reality, and how can we make it easier for everyone?
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GPV Customer Experience Summit 2024
February 26, 2024 | GPVEstimated reading time: Less than a minute
On 22-23 February 2024, Sales and Account Management together with important expert areas met in Munich, Germany, to get input, exchange ideas and discuss how to ensure excellent customer experience throughout the entire customer journey.
“The aim of this summit is to create a good dialogue between Sales and Account Management on how we can serve our customers even better in the future. As the second largest European EMS, rules of play have changed, and we need to stay sharp always. It is essential that we consistently meet our customers’ demands and exceed their expectations. With the summit, we hope to strengthen the foundation for strong partnerships with our customers and ensure the best range of service offerings,” says Thomas Kaiser, CBO for Market and Procurement at GPV.
Along with Thomas Kaiser, the Executive Leadership Team was fully represented at the summit by CEO Bo Lybaek, CFO Henrik Tornbjerg and COO Martin Kjærbo.
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Sweeney Ng - CEE PCBSuggested Items
Standard of Excellence: Speed vs. Quality in Customer Service
10/29/2025 | Anaya Vardya -- Column: Standard of ExcellenceThe key to a company’s success is excellent customer service. In our industry, with tight deadlines, high expectations, and particularly where customers demand immediate responses, there’s a challenging balancing act between speed and quality. PCB companies—like all businesses serving demanding B2B clients in aerospace, defense, medical, and high-reliability markets—often feel caught between responding quickly and providing accurate, helpful, and meaningful information.
Simplifying Software Integration for Every Factory
10/22/2025 | Nolan Johnson, SMT007 MagazineAs a leading provider of factory digitalization solutions for electronics manufacturers, Cogiscan is at the heart of the software integration process. Davina McDonnell, director of marketing and product management, discusses how Cogiscan ensures that customers are ready to integrate and what it looks for to ensure a quick and appropriate installation.
It’s Only Common Sense: The Phone Is Still Mightier Than the Keyboard
10/20/2025 | Dan Beaulieu -- Column: It's Only Common SenseThere’s a dangerous myth that the keyboard is mightier than the phone, and if you blast enough cold emails, send enough LinkedIn connection requests, and fire off enough PDF proposals, customers will eventually buy from you. Let me set the record straight: Cold emails don’t close deals; conversations do.
Technica USA Named Exclusive U.S. Distributor for DCT Cleaning Products
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It’s Only Common Sense: If You’re Not Differentiated, You’re Dead
10/13/2025 | Dan Beaulieu -- Column: It's Only Common Sense“Good enough” is not good enough in business. Not anymore. “Good enough” is a death sentence in today’s market. Too many companies hide behind their ISO certificates, ITAR registrations, and shiny badges of compliance as if those are supposed to impress customers, but certifications are table stakes. Everyone has them. If you think that’s your differentiator, you’re already in the grave; you just don’t know it.