Keeping an existing customer is much easier than finding and winning a new one. But what do we do when our customers are looking for ways to localize or simplify their manufacturing chain? One trend is to add box build and final assembly to your product offering. In this issue, we explore the opportunities and risks of adding system assembly to your service portfolio.
For many EMS companies, adding box-build services makes sense. If an EMS house can add even more specialized labor services, which are of value to their OEM customers, then they’re likely to 1) get more business from each job in the queue, 2) earn customer loyalty by owning more of the customer’s manufacturing process, and 3) attract new customers who need those expanded services as well. It seems a logical way to grow in an environment of reshoring.
If you aspire to grow your business, increase your margins, generate “stickier” customer relationships, or do any combination of the three, you will find information in this issue of SMT007 Magazine that will further your understanding and perhaps even help you avoid pitfalls.