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The basis of chaos theory is a key concept known as the “butterfly effect.” It’s the idea that a small event in one place creates a cascading set of events elsewhere. So, how is the EMS landscape changing? We’re tracking the concerns and dynamics of this landscape, and there’s a lot to learn.
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Flex Strengthens Reverse Logistics and Circular Economy Services with Acquisition of FreeFlow
June 3, 2024 | FlexEstimated reading time: 1 minute
Flex announced it has acquired FreeFlow, a company serving global secondary markets with asset disposition and digital circular economy tracking and reporting capabilities. FreeFlow's B2B digital marketplace platform enables customers to sell surplus and returned inventory while protecting primary sales channels. The addition expands Flex's services for customers across multiple markets, including data center, enterprise, and lifestyle, to create additional revenue streams and accelerate sustainability through second life products.
FreeFlow's digital marketplace platform and offerings bolster the company's product lifecycle services portfolio spanning design, supply chain, advanced manufacturing, vertical integration, post-production, and post-sale capabilities. As part of post-sale services, the new offering expands existing reverse logistics and circular economy capabilities, including sustainability analytics, repair, refurbishment, asset recovery, and recycling.
"The acquisition of FreeFlow reaffirms Flex's commitment to deliver the highest value to our customers, addressing their evolving business and sustainability needs across the product lifecycle while increasing our addressable market," said Michael Hartung, president of Agility Solutions at Flex. "This addition further differentiates our end-to-end services and will enable a wide range of customers, from cloud to lifestyle, to realize the benefits of second life products, and ultimately deliver on their environmental commitments."
Flex plans to expand FreeFlow and digital circular economy tracking and reporting capabilities into additional industry segments and major regions to help new and existing customers securely access secondary markets and drive faster adoption of sustainable solutions.
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It’s Only Common Sense: Great Stories of Loving Your Customers
06/24/2024 | Dan Beaulieu -- Column: It's Only Common SenseGreat customer care goes far beyond great service. It means truly caring for your customers as if they are your closest family and friends. Consider what that means. Loving your customers is not just a lofty ideal but a fundamental principle for achieving sustained business success. When companies genuinely care for their customers as they would their own families, they go beyond merely satisfying needs; they create lasting relationships based on trust, loyalty, and mutual respect.