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Empowering the Workforce Through Training: An Investment Return
August 21, 2017 | Daniel Prina, MC AssemblyEstimated reading time: 9 minutes
The training becomes its own reword. We have a proverb posted in our Lean project-management office: “Tell me and I will forget, show me and I may remember, involve me and I’ll understand.” One, two or 10 people cannot drive cultural change. It requires empowerment, engagement, and consistency until it takes on a life of its own. Our early events involved convincing and coercion of employees to attend projects. But given even a modicum of success, employees were ready to join the next team and often requested to be involved. When their co-workers saw the change, and heard the success stories, they too became willing participants in the movement.
Training allows employees a higher sense of self-worth. It gives them confidence and the knowledge needed to transform the world around them. It can eliminate the need for close supervision. It eliminates employee frustration and eventual disengagement due to feelings of being powerless to effect change.
Although it may be more difficult to measure, a well-trained and empowered workforce will do more to drive quality, cost effectiveness, and continuous process improvement than the newest, sleekest, and fastest automation on the market.
This article was originally published in the August 2017 issue of SMT Magazine.
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