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Shifting From Prospect to Customer

02/21/2024 | Nolan Johnson, I-Connect007
All art is process-oriented or procedural—a bold claim that many artists might take issue with. Still, painting with oil on canvas follows a process of building colors from bottom to top; watercolor on paper follows a different process. Learning a musical instrument follows a process, and building the skills to play music with others requires precise communication and a mastery of the song to be played. These are all procedural things.

It’s Only Common Sense: It’s the Little Things That Matter

02/19/2024 | Dan Beaulieu -- Column: It's Only Common Sense
When it comes to business-to-business (B2B) customer service, it is often the little things that matter. While many companies focus on the big things, they ignore the little "softer things" that really create a great customer experience. I truly believe that the higher the technology a company produces, the lousier its customer service. It's as if those companies producing the highest tech products feel they deserve a pass for the easier, always important but more mundane, aspects of customer service.

Imagineering Driven by Customer Demand

02/15/2024 | Andy Shaughnessy, Design007
During DesignCon, I met with Amir Roy, vice president of business development for Imagineering. Amir discussed the company’s high-reliability manufacturing and focus on listening to the needs of their customers. Business is booming and Imagineering is adding new lines to increase capacity.

Arsaga Partners, Tokyu Land, NTT and DOCOMO to Explore Collaboration for R&D to Create Services with IOWN

02/14/2024 | JCN Newswire
Arsaga Partners, Inc., Tokyu Land Corporation, NTT Corporation and NTT DOCOMO, INC. announced that they have agreed to jointly explore the development of groundbreaking telecommunication services using NTT's advanced all-photonics Innovative Optical and Wireless Network (IOWN).

BAE Systems Secures Regulatory Approvals for Acquisition of Ball Aerospace

02/14/2024 | BUSINESS WIRE
Further to the announcement of 17 August 2023, BAE Systems has now received the necessary regulatory approvals and will be executing steps in the coming days to complete the acquisition of Ball Aerospace from Ball Corporation.
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