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IPS Engineers on AI and More

02/26/2024 | Barry Matties, I-Connect007
Over the past few months, we have met several of IPS's team members. IPS has been a manufacturer of wet process equipment for printed circuit board fabrication for over 30 years, working from its Cedar City, Utah, location. In part one of this interview, you will meet IPS team members Travis Houchin, Larry Boehm, and Kaal Glazier. With this group of two seasoned industry experts and the voice of the next generation, we cover several topics, including AI, and some useful tips when considering equipment, especially in brownfield sites.

It’s Only Common Sense: Learning Good Customer Service From TV

02/26/2024 | Dan Beaulieu -- Column: It's Only Common Sense
I am currently reading a great book by Will Guidara called "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect." It’s about customer service, my new favorite subject. Exceptional customer service affects not only the way your business is run but also what your customers think about you. It is a clear and sure path to success. I also learn a lot about customer service from TV shows. Here are my favorite tips.

Dan’s Biz Bookshelf: 'How the Best Leaders Lead'

02/22/2024 | Dan Beaulieu -- Column: Dan's Biz Bookshelf
There is something so authentic about Brian Tracy books and this one is no exception. 'How the Best Leaders Lead' is actually more of a manual on how to become a leader in a very short time. In short but cogent chapters, he explains what it takes to assume the leadership role in any organization or company effectively. This is a great book for everyone, and I mean everyone, whether or not they are leaders today. Don’t pass this one up!

Catching Up With Industry M&A Expert Tom Kastner of GP Ventures

02/21/2024 | Dan Beaulieu, D.B. Management Group
Every year or so, I like to chat with my friend, M&A expert Tom Kastner of GP Ventures. I know he has been busy the past few years, so I was anxious to find out more about it. He is the one person I know who really has his finger on the pulse of the industry. Tom has always been a great source of information for me and the industry as a whole.

Shifting From Prospect to Customer

02/21/2024 | Nolan Johnson, I-Connect007
All art is process-oriented or procedural—a bold claim that many artists might take issue with. Still, painting with oil on canvas follows a process of building colors from bottom to top; watercolor on paper follows a different process. Learning a musical instrument follows a process, and building the skills to play music with others requires precise communication and a mastery of the song to be played. These are all procedural things.
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