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Returns and rework are a reality for every manufacturer. Most companies can authorize an RMA. Fewer have the process or vehicles for carrying it through receiving, quality, production, shipping, and accounting. RMAs and rework can have a significant impact on the top and bottom line. Credits and refunds reduce revenue. Repair adds cost to a product already built and takes capacity away from new, revenue-producing work. Poor execution also puts customer relationships at risk, which is everything in contract manufacturing.

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AS9100D and PCB Fabrication: What Supplier Quality Should Evaluate

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When a supplier quality engineer supporting aviation, space, or defense programs reviews a new PCB fabricator, one of the first checkpoints is simple: Is the AS9100D certificate current? That is an appropriate starting point. In regulated aerospace environments, configuration control, traceability, corrective action, and internal audit discipline are not optional. The standard establishes the quality management structure that those programs depend on. The more consequential evaluation begins after certification is confirmed. In multilayer and rigid-flex fabrication, performance reliability is shaped by how engineering review and process controls are executed day to day.
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