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The 2026 Business Success Playbook

12/09/2025 | Dan Beaulieu, D.B. Management Group
For the next 10 days, I will take you through a step-by-step plan to prepare your company for 2026. It’s an opportunity to make 2026 a year of discipline, focus, and intentional growth. The new year will not reward companies that "hope" their way to success. It will reward companies that prepare, focus, communicate, innovate, strengthen their teams, and build the kind of culture that customers never want to leave.

It’s Only Common Sense: Culture Will Eat Your Strategy for Breakfast

12/08/2025 | Dan Beaulieu -- Column: It's Only Common Sense
Many people wrongly credit the quote, “Culture eats strategy for breakfast,” to Peter Drucker, the management consultant, author, and educator, but columnist Simon Caulker coined it. No matter who said it, after 50 years in this business, I can assure you the sentiment is not an exaggeration. You can have the best plans, the slickest PowerPoint decks, the fanciest consultants, and the most ambitious revenue targets, but if your culture is toxic, you’re dead before you start.

Standard of Excellence: Overcoming Service Failures—The Art of the Apology

10/08/2025 | Anaya Vardya -- Column: Standard of Excellence
No matter how refined the processes, how seasoned the team, or how sophisticated the technology, mistakes happen in business. A shipment goes out late. A part doesn’t meet spec. A miscommunication causes frustration. It’s the part of customer service that no one likes to talk about, but every company must master how to respond when things go wrong.

Standard of Excellence: Training Your Team to Excel in Customer Service

07/30/2025 | Anaya Vardya -- Column: Standard of Excellence
People often consider technical capability and delivery speed as the gold standards in manufacturing, but customer service is a powerful differentiator. Advanced technologies and rigorous certifications may open doors, but the way a company treats its customers determines whether those doors stay open. It’s essential to train teams to deliver exceptional customer service, from top-level leadership to every point of customer interaction.

Robert C. Donovan Joins DISTRON, Marking the Third Generation in Family Leadership

05/26/2025 | Distron Corp.
DISTRON CORPORATION, a leading U.S.-based electronics contract manufacturer, proudly announces that Robert C. Donovan, son of CEO Robert H. Donovan and grandson of Founder Robert G. Donovan, has joined the company as a Management Trainee. This milestone marks the beginning of the third generation of family leadership at the company.
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