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Standard of Excellence: Overcoming Service Failures—The Art of the Apology

10/08/2025 | Anaya Vardya -- Column: Standard of Excellence
No matter how refined the processes, how seasoned the team, or how sophisticated the technology, mistakes happen in business. A shipment goes out late. A part doesn’t meet spec. A miscommunication causes frustration. It’s the part of customer service that no one likes to talk about, but every company must master how to respond when things go wrong.

Standard of Excellence: Training Your Team to Excel in Customer Service

07/30/2025 | Anaya Vardya -- Column: Standard of Excellence
People often consider technical capability and delivery speed as the gold standards in manufacturing, but customer service is a powerful differentiator. Advanced technologies and rigorous certifications may open doors, but the way a company treats its customers determines whether those doors stay open. It’s essential to train teams to deliver exceptional customer service, from top-level leadership to every point of customer interaction.

Robert C. Donovan Joins DISTRON, Marking the Third Generation in Family Leadership

05/26/2025 | Distron Corp.
DISTRON CORPORATION, a leading U.S.-based electronics contract manufacturer, proudly announces that Robert C. Donovan, son of CEO Robert H. Donovan and grandson of Founder Robert G. Donovan, has joined the company as a Management Trainee. This milestone marks the beginning of the third generation of family leadership at the company.

TT Electronics Juárez Recognised for Commitment to Human Rights

04/02/2025 | TT Electronics
TT Electronics is proud to announce that its Juárez facility has been awarded the esteemed Recognition as a Company Committed to Human Rights by the Chihuahua State Human Rights Commission (CEDH).

Intervala Announces Leadership Transition

02/12/2025 | Intervala
Intervala LLC, a premier full-service electronics manufacturing services (EMS) provider, today announced that Teresa Huber, will transition from serving as president and chief executive officer (CEO) into a strategic advisor role for the Company. Robert McKernan has been named president and CEO. Huber and McKernan continue as members of the Company’s board of directors.
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