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Standard of Excellence: Training Your Team to Excel in Customer Service

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People often consider technical capability and delivery speed as the gold standards in manufacturing, but customer service is a powerful differentiator. Advanced technologies and rigorous certifications may open doors, but the way a company treats its customers determines whether those doors stay open. It’s essential to train teams to deliver exceptional customer service, from top-level leadership to every point of customer interaction.

Robert C. Donovan Joins DISTRON, Marking the Third Generation in Family Leadership

05/26/2025 | Distron Corp.
DISTRON CORPORATION, a leading U.S.-based electronics contract manufacturer, proudly announces that Robert C. Donovan, son of CEO Robert H. Donovan and grandson of Founder Robert G. Donovan, has joined the company as a Management Trainee. This milestone marks the beginning of the third generation of family leadership at the company.

TT Electronics Juárez Recognised for Commitment to Human Rights

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TT Electronics is proud to announce that its Juárez facility has been awarded the esteemed Recognition as a Company Committed to Human Rights by the Chihuahua State Human Rights Commission (CEDH).

Intervala Announces Leadership Transition

02/12/2025 | Intervala
Intervala LLC, a premier full-service electronics manufacturing services (EMS) provider, today announced that Teresa Huber, will transition from serving as president and chief executive officer (CEO) into a strategic advisor role for the Company. Robert McKernan has been named president and CEO. Huber and McKernan continue as members of the Company’s board of directors.

Global Citizenship: Cultural Nuances Around the World

02/12/2025 | Tom Yang -- Column: Global Citizenship
Businesses operate across diverse cultural landscapes, so it’s important to understand and embrace cultural nuances. Doing so facilitates smoother operations and can strengthen relationships and success in global markets.
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